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Worker Cannot be Transferred From Holding Area

Learn what to do if a worker is currently stuck in the holding area with the attached error preventing transfer: Start date cannot be changed as WTR totals exist.

Written by Terence Cassidy

This happens when a PAYE worker hasn't been P45'd from their previous employment and you are trying to bring them in for a new Employment - however this worker record is attempting to update the existing record, which already has data against it, so is erroring.

You have two options:

  • Leave the existing PAYE worker and then start the new PAY worker next Period or

  • Leave the existing PAYE worker and create a new PAYE record for the new worker.

📌 Note: The second option would be more complicated, as your P&B records are linked to the front office records so the worker would need everything setting up fro scratch.

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