If you're a hosted customer and would like:
Your LIVE/TEST upgraded to the latest version.
A Live to Test refresh completing.
To request a back-up of your Live Database.
This also includes running any ad hoc scripts communicated by the Product team to update your current version. Please follow the below.
Upgrade requests
Please contact us via the MyAccess portal and include the following details:
This article title.
Version No:
Located at the bottom right corner of Access Pay & Bill.
If you would like Live or Test upgraded.
What version you like Live or Test upgraded to.
When do you need this upgrade completed by.
Any additional information if applicable.
Once received, we'll be in touch with you to arrange a suitable time to complete this upgrade.
📌 Note: As the work needs to be booked into consultants' diaries, we may be unable to accept requests at short notice.
Request a backup
Please contact us via the MyAccess portal and include the following details:
This article title.
Version No:
Located at the bottom right corner of Access Pay & Bill.
If you'd like Live or Test backed up.
What date would you like the Back up taken from.
When you need this completed by.
Any additional information if applicable.
Once received, we'll keep you updated with the progress as we receive the updates from our CHS team.