There can be several reasons why an invoice has not been printed for a given Frequency i.e. Weekly, Monthly etc. Below is a list of things you can check for initially:
Invoice period already processed?
Check that the invoicing period for the frequency in question is not marked as processed. If it is marked as processed, you will not be able to print anymore invoices for this period. You will need to unflag it as unprocessed. Then you will be able to re-attempt the generation and print.
Below are the steps to get to invoice period maintenance and apply the above guidance:
Click Invoicing and then select Invoicing Period Maintenance.
Select Frequency in question from Invoice Frequency drop down list.
Keep pressing page down key until arrive at the invoicing period that the invoices would belong to.
If processed, press Ctrl+M to enter modify mode.
Select box adjacent to invoice line within invoices generated box to untick.
You can now regenerate invoices and print.
Invoice generation not completed?
On the odd occasion, the invoice generation may have not been completed for a client successfully - possibly due to connectivity issues. However, it is advised you try again, as this will usually generate the invoices - which you can then print.
Invoices already printed?
Check the invoices have not already been printed. If they have already been printed you can re-print the invoices. Follow these steps to do so:
Click Invoicing and then select Invoice Print.
Filter on client and invoices you would like to re-print for.
Deselect Unprinted invoiced box.
Select desired print method from Print Options and click Print.
If for any reason the above guidance does not help, please contact us via the MyAccess portal and include the following details:
Article Title.
Version No (Bottom Right Hand Corner Of Pay & Bill).
Employer Ref(s) in which invoice is failing to print in.
Client Ref(s) in which the invoices are failing to print for.
Screenshot of client(s) set up (Setup ; Clients ; Client Search ; Search ; Maintain).
Screenshot of your invoice period calendar, at the period you are currently in (Invoicing ; Invoicing Period Maintenance).
Screenshot of parameters used in both invoice generation and invoice print.