Skip to main content

Invoices still show as unprinted after being printed

Learn what to do if, after printing invoices, the invoices that have already been printed have a status of Unprinted.

Written by Terence Cassidy

After printing invoices the invoices should be marked as printed. On occasion this may not happen if you manually printed the invoices and not marked it as printed following a system prompt asking if it is printed.
​
You can update the status of these unprinted invoices to printed by following these instructions:

  1. Click Invoicing and then click Invoice Search.

  2. Enter client ref in Client search box and click Search.

  3. Find invoice lines that have a status of unprinted.

  4. Double click on the invoice number in the number column.

  5. Select Screen from Printer option and then click View.

  6. This will open up a preview of the invoice.

  7. You will then receive a prompt stating: Invoice XX has not been printed, Mark it as Printed.

  8. Click YES.

  9. The status of the Invoice will be changed to printed (This may not be visible immediately but will be when you refresh your search).

  10. Repeat process for remaining invoices that are unprinted.

Did this answer your question?