For a pension contribution to be taken, the timesheets should be flagged as Pensionable.
To check this do the following:
Click Ctrl+P and then enter worker ref of worker concerned in Worker box.
Click View and you will see the latest payslip for the period you are in.
Once you have the desired payslip double click on the timesheet number under Timesheets column.
This will open up Valid Timesheet Enquiry.
At the start of the Hours column, you should see a green flag, click on the green flag - this will expand the description column to show if the timesheet line has been flagged to be pensionable.
If this is not flagged, and If you you have yet to invoice, or calculated this timesheet, you can turn the flag on by ticking the PEN (🖉) tickbox against the required timesheet lines.
You will then need to re-calculate for the payslip to calculate how much pension should be deducted.
📌 Note: If this is for a previous period the above solution will not work. You will need to manually work out how much is due and process in the next period, as a manual transaction. Alternatively, you can process a timesheet adjustment in a later period.