Learn how to resolve issues where average holiday pay is not calculated due to mismatched worker start dates and timesheet dates, and ensure holiday pay is correctly generated.
Average Holiday Pay Not Calculated Due to Start Date Mismatch (WTR)
Overview
In some cases, average holiday pay is not calculated even though a timesheet has been processed. This is commonly caused by a mismatch between the worker’s start date and the timesheet date.
Why This Happens
The system requires that a worker’s timesheet falls on or after their official start date to calculate average holiday pay.
If a timesheet is dated before the worker’s start date:
The system will ignore the rates on that timesheet
Average holiday pay will not be calculated
Holiday entitlement may still accrue, but no pay rate is generated
This is expected behaviour and cannot be corrected directly on the existing record.
How to Resolve
To ensure average holiday pay is calculated correctly, follow these steps:
Check Dates:
Confirm that the worker’s start date is on or before the timesheet date.
Alternatively, ensure the timesheet date is not earlier than the worker’s statutory start date.
Correct the Data:
Update the worker’s start date if appropriate.
Or ensure future timesheets use valid dates aligned with the start date.
Process a Timesheet Adjustment:
Create a timesheet adjustment for the original period.
Use the correct, valid date (after the worker’s start date).
Once this is done, the system will use the updated timesheet to calculate average holiday pay.
Additional Configuration Check
If the worker is on a daily WTR scheme, ensure the following setting is enabled:
Allocate Earnings to Timesheet Period (found in Employer WTR Maintenance)
Without this setting, holiday pay may still not calculate correctly.
When Will Holiday Pay Be Visible?
Holiday pay is only calculated and displayed after a period close. For example:
If you adjust a timesheet in Period 2,
The calculated holiday pay will only be visible in Period 3.
Key Takeaways
Timesheets must align with the worker’s start date for holiday pay to calculate.
Historical errors cannot be fixed directly but can be corrected via adjustments.
Period close is required before holiday pay becomes visible.