Help & support
Find the right support resources for your needs.
By Terence and 1 other2 authors13 articles
- Support made simple in Access Pay & BillFind technical help and support with Access Pay & Bill.
- Check Whether Access Pay & Bill is downEasily review site outages using StatusHub, where you can track real-time status, view incidents, manage alerts, and check planned maintenance for Access products.
- MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
- Customer Success Plans explainedUnderstand the level of support available to you for your products.
- Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
- Useful Shortcuts Cheat SheetLearn what are useful commonly used short cuts within Access Pay & Bill.
- Reset my Consultant Portal passwordLearn what to do if you need to change my Consultant Portal password.
- Remove a record from the Web Holding AreaLearn how you can remove or delete a record from the web holding area (WHA).
- Check errors when using the web holding areaLearn where to look if you have some workers stuck in Web Worker Enquiry and you are not sure where to find out where the error is.
- STi DB was not upgraded as part of Pay & Bill upgradeLearn what to do if you have recently upgraded Pay & Bill but STi has not been automatically upgraded and there does not appear to be a script to runā¦
- ACRM and Pay & Bill User GuideLearn what is needed to integrate your Access Recruitment CRM system with Access Pay & Bill.
- Unable to create timesheet in portal for workerLearn what to do if you get this error in your worker portal: System.Web.Services.Protocols.SoapException: Server was unable to process request. System.InvalidCastException : Unable to cast object of type 'System.Exception' toā¦
- Access Recruitment Division New Status DashboardLearn how to use our new Status Dashboard available within the Access Recruitment Division.