If the screen is freezing in Citrix and unable to close the session and require this to be killed by Access Hosted, please contact us via the MyAccess portal and reference the title of this article.
Please also include the full user name of the user(s) affected.
Hosted - User stuck in Citrix - Unable to close session
In this article, we take you through the process to resolve the Citrix session issue.
Written by Terence Cassidy