Misc
Additional information and support content for PAB.
By Terence1 author36 articles
- Year End 2026Please see below for the video explanation of the upcoming Year-End 2026 advisories.
- Question regarding release notes or product comms & FeaturesThis article provides information about what to do if you have any questions about any of the following.
- Warning - Licence expiring soon and how to check expiry dateIn this article, we explain how you can request a new Access Pay & Bill licence through your Customer Success Manager or Account Manager.
- Performance issues in Pay & BillThis article explains what to do if your application keeps freezing, or if you are having having performance issues with the system.
- Requests for Data not available in the applicationThis article explains what to do if you want to find all of your "specific example" data and cannot get this from the front end of the system.
- Blocking SPIDS ErrorWhat to do to resolve the blocking SPIDS error: VIEW SERVER STATE permission was denied on object 'server', database 'master'. The user does not have permission to perform this action.ā¦
- Data Correction RequiredIn this article, we explain the process of correcting data.
- Complete a software upgrade for Access Pay & BillThis article provides guidance on how to complete a software upgrade to Access Pay & Bill.
- Licence payments amount has been exceededThis article explains what to do if you receive a warning from Pay & Bill that your Licensed payment amount has been exceeded, and the total amount of payments madeā¦
- Period close is lockedIn this article, we take you through the process to follow if you are unable to close period as another user is running period close - as per system warning.
- Main Calc freezingIn this article, we take you through the process to follow if your main calc keeps freezing.
- Web Holding Area errorsLearn what you should do to deal with errors when trying to transfer information from the web holding area to Pay & Bill.
- Automation tasks are not runningLearn what to do to resolve the issue of automation tasks not running.
- Period closed early by mistakeWe show you what to do if you closed the period early in error and need to fix it.
- Superuser access in the Customer Success PortalLearn how you can get super user access on the Customer Success Portal.
- Session close freezingLearn what to do if, when attempting to session close, it keeps getting stuck, crashing out and running again gets it stuck on the same place.
- Irish Test System - Bypass a Payroll SubmissionLearn what to do if you are running an Irish Payroll in test and need to bypass the Payroll Submission to allow you to Period Close.
- Install Safe Mail Service on a new serverLearn what you need to do to get the SAFE email service installed on your new servers.
- Where to find the Auto Leavers functionLearn where you can find and use the Auto Leavers function.
- Change IP address for SMTP serverLearn how to configure SAFE mail service and the portal with a new SMTP IP Address.
- Support during the year-end processThe support team have published content to aid you with your year end process.
- TLS errors when sending emailsLearn what to do if you see TLS errors when sending emails.
- Do a period closeLearn the simple steps to do a period close.
- Upgrade your Pay & Bill softwareLearn how to upgrade to the latest version of the Ā Access Pay & Bill software and what you will need.
- Main Calc Error - Violation of PRIMARY KEY constraintLearn what to do if your Main Calculation has crashed with an error about the Primary Key. Violation of PRIMARY KEY constraint 'PK_EE_Error_Report'. Cannot insert duplicate key in object 'dbo.EE_Error_Report'.
- Using Safemail in the TEST ApplicationLearn what to do if you want to test emails in the TEST application.
- Amend default FilePath for reportsLearn how you can set the FilePath that reports are saved to.
- Webinar - Reverse Charge VAT on CISLearn more about Reverse Charge VAT on CIS using this webinar.
- Unable to delete appointee workerLearn what to do if you require assistance in deleting one or more Appointee workers that were created in error and a previous worker record exists when attempting to doā¦
- Password resetLearn the process on getting a password reset for your Access Pay & Bill account.
- A connection cannot be established to the SQL serverLearn what to do if you receive an error message when trying to open Pay & Bill: A connection cannot be established to the SQL server
- Year end processLearn how you can rollover into a new tax year by following these steps.
- Export Roles and FeaturesLearn where you can find the Roles and Features data inside of Access Pay & Bill.
- Kofax Storage FullLearn what to do if your Kofax has stopped working and shows in the Kofax Message center as storage full.
- Add or remove an operator from a groupLearn how you can add and/or remove operators from operator groups in Access Pay & Bill to help manage privileges efficiently.
- Worker Holiday (WTD) Screen Calculation GuideLearn how Holiday Pay per Hour and Accrual Breakdown are calculated and presented using our much simplified explanation.