Misc
Additional information and support content for PAB.
By Terence1 author21 articles
Year End 2026Please see below for the video explanation of the upcoming Year-End 2026 advisories.
Question regarding release notes or product comms & FeaturesThis article provides information about what to do if you have any questions about any of the following.
Warning - Licence expiring soon and how to check expiry dateIn this article, we explain how you can request a new Access Pay & Bill licence through your Customer Success Manager or Account Manager.
Performance issues in Pay & BillThis article explains what to do if your application keeps freezing, or if you are having having performance issues with the system.
Requests for Data not available in the applicationThis article explains what to do if you want to find all of your "specific example" data and cannot get this from the front end of the system.
Blocking SPIDS ErrorWhat to do to resolve the blocking SPIDS error:
VIEW SERVER STATE permission was denied on object 'server', database 'master'.
The user does not have permission to perform this action.…
Data Correction RequiredIn this article, we explain the process of correcting data.
Complete a software upgrade for Access Pay & BillThis article provides guidance on how to complete a software upgrade to Access Pay & Bill.
Licence payments amount has been exceededThis article explains what to do if you receive a warning from Pay & Bill that your Licensed payment amount has been exceeded, and the total amount of payments made…
Period close is lockedIn this article, we take you through the process to follow if you are unable to close period as another user is running period close - as per system warning.
Main Calc freezingIn this article, we take you through the process to follow if your main calc keeps freezing.
Web Holding Area errorsLearn what you should do to deal with errors when trying to transfer information from the web holding area to Pay & Bill.
Automation tasks are not runningLearn what to do to resolve the issue of automation tasks not running.
Period closed early by mistakeWe show you what to do if you closed the period early in error and need to fix it.
Superuser access in the Customer Success PortalLearn how you can get super user access on the Customer Success Portal.
Session close freezingLearn what to do if, when attempting to session close, it keeps getting stuck, crashing out and running again gets it stuck on the same place.
Irish Test System - Bypass a Payroll SubmissionLearn what to do if you are running an Irish Payroll in test and need to bypass the Payroll Submission to allow you to Period Close.
Install Safe Mail Service on a new serverLearn what you need to do to get the SAFE email service installed on your new servers.
Where to find the Auto Leavers functionLearn where you can find and use the Auto Leavers function.
Change IP address for SMTP serverLearn how to configure SAFE mail service and the portal with a new SMTP IP Address.
Support during the year-end processThe support team have published content to aid you with your year end process.